Privacy Policy

At FiinGroup, we respect your privacy. That is why we are committed to protecting your personal information. In this document, the term "personal information” refers to the data that identifies you or can be used to identify or contact you, e.g., your name, address, email address, phone number, any other personal information that you provide, or any information about you collected under current law.

We hope that the document will help you understand what personal information we collect and how we use the information later. When you access and use the site (including registration, logging in and ordering products), we understand that you agree completely with the terms of this policy.

1. Declaration when using

All the contents you see on site are to serve your information needs. Therefore, you can use the site without providing any personal information. However, in some cases relating to downloading documents, purchasing services, or reporting issues, we may ask you to provide personal information.

2. Collection and use of personal information
What personal information we collect:

During registration process: you are requested to provide your name, email address, business address or country/jurisdiction location, business affiliation and any personal details required to conduct business with you or to resolve any inquiries or complaints.
While purchasing a service: we may use third-party payment services to collect payments made through the platform, e.g., billing information, credit card number or other financial information, which may include personal financial information. FiinGroup has no control over, and is not responsible for, a Payment Service's use of information collected through a Payment Service page.
While using our products: Internet or other electronic network activity information, including, but not limited to: IP or MAC address, browsing history, search history, preferences, and information regarding a user’s interaction with an Internet website, application, advertisement, etc., ...

How we collect your personal information:

FiinGroup, or where relevant a designated service provider, collects personal information that you choose to provide, or we receive from other sources. This information may be collected directly from you, including in emails, online forms, order and registration forms, surveys, promotion participation, online chats, phone calls, and through other means. We might also obtain your information from this site activity, and from other parties with whom we collaborate, such as service providers, business partners, advertisers, advertising servers, data analytics providers, and social networks.

How we use your personal information:

When you provide necessary information, we will use them to meet your requirements; or may contact you by mail, email, text message or telephone; or, in compliance with current laws, use those vehicles to introduce to your products, services or new promotions from FiinGroup. When you provide information to us via this website, you fully understand and consent to collecting, using, and disclosing personal data for the purposes specified on this page. You fully agree and consent that the personal information you provide when using the website can be stored at the head office or branch of FiinGroup and may be stored in some existing or future servers for the purpose of operating and developing the site as well as the services of FiinGroup. If you order a product, request a service, or submit a response to the site, we may contact you for additional information needed to process or fulfill the order and/or your request. However, we will not provide this information to a third party without your permission, except where compulsory by law or mandatory to process the order. FiinGroup is committed to protecting your privacy and not buying to sell your personal information to other companies for promotional purposes.

3. Collection and use of cookies & browser information

Sometimes, information can be put on your computer to help us upgrade the site and improve the quality of services for you. This information is commonly known as "cookies" that many web sites are currently using. "Cookies" are pieces of information stored on the hard disk or browser of your computer, not on the site. They allow the collection of some information about your computer such as IP address, operating system, browser type and addresses of related sites. If you do not wish to receive cookies or want to be notified when the cookies are installed, you can set your browser mode to do so if your browser supports that. Please note that, if you disable cookies, you will not be able to access or use certain features on the website, which are not predetermined. We do not intentionally limit your use in this situation; it is only the constraint in programming and building the web page. The Site may have a Cookie Policy that applies to its use of cookies and other similar tracking technologies. If it does, then the Cookie Policy will apply in addition to this Privacy Policy.

4. Information via e-mail

When you sign up for service, the e-mail address you provide will be used as a tool to communicate with you. First, please make sure that you provide that e-mail address useful to you during the service usage. We can send confidential information or receive your support request via e-mail. In case you no longer use the provided e-mail, you must inform us about the change. To protect you, FiinGroup can temporarily stop receiving requests via the e-mail you have provided if we notice of fraud or unusual information until we can contact you to confirm that.

5. Adjusting collected information

FiinGroup will proactively or upon your request supplement, correct or erase inaccurate, incomplete, or not updated personal information if you still connect with our activities.

6. Providing to other entities

We can use some other entities to provide products or services to you. We also need to exchange your personal information with those entities to comply with your request. Those entities are not allowed to use your personal information for other purposes, and we also ask them to follow confidentiality provisions when providing services.

7. Security and retention of your personal information

When programming the site, we have set up reasonable provisions and technical measures to prevent unlawful accesses and improper uses of your personal information sent to FiinGroup via the use this site. FiinGroup has also requires applicable vendors that process personal information on its behalf to complete privacy and security assessments and be bound by contractual terms.
However, because there are always risks relating to providing personal data, whether directly by telephone, over the Internet or through other technical media, and there is no technical system absolutely safe against all the hackers and tampers, FiinGroup always makes precautious efforts appropriate for each information characteristics to prevent and minimize possible risks when you use this website.
To help us protect your privacy, you should maintain the secrecy of the login ID and password you may have set up in connection with your participation in our services. While using Fiingate, personal information is retained for as long as is necessary for the purpose(s) described in this Privacy Policy, or as may be permitted under applicable law. For example, personal information is retained if the information is reasonably necessary to manage your relationship with us or to provide our products and services to you. To determine the proper retention period, we will consider the following criteria: the length of time needed to achieve the purpose your information was collected for; whether you ceased using our services or products; the existence of any relevant legal proceedings; or applicable legal and regulatory requirements

8. Juveniles

FiinGroup refuses to transact with juveniles (as regulated by local laws where you live) without the approval of parents or legal guardians, unless local laws apply or allow.

9. The links to third-party services

This site may provide links or access to other Internet websites, including social media sites and third-party websites to introduce or supplement additional related information for your reference. Since we do not control third-party digital properties and are not responsible for any information you may provide while on such digital properties, we encourage you to read the privacy policies on those websites before providing any of your information on such digital properties.
Please note that this privacy policy does not address the privacy or information practices of any third parties, including, without limitation, affiliated entities that do not post or link directly to this privacy policy.

10. Modifications to this Privacy Policy

FiinGroup can change the above-mentioned terms infrequently, including supplementing, removing part of the contents, or suspending the website without notice. However, if the terms are changed in ways that could be detrimental to you, FiinGroup will inform you of the change via e-mail or right on the homepage.